Q: When I go to your website, it welcomes me back but items saved in my cart are not showing. How come?

A: Most computers will keep the last several websites you have visited in their history until you delete your cookies and browsing history. However,  for your privacy and security you will not see any order history or items previously saved in your shopping cart, until you log into our website. *Always remember  to log in and out of our site before placing an order and after placing an order.

Q: How do I recover my password?

A: Click on the "Recover Password" link on the top of the homepage. Fill in the email address that you used to register on our website originally. Shortly after you do this you will then receive an email with your password. Please keep in mind that we do not know your password, so if you cannot remember the email you registered with, you will have to register again. 

Q: Does PRO Chemical & Dye offer wholesale pricing?
A: We are sorry but we do not offer wholesale. However, we do offer discounts on our products if you order in larger quantities. example:
1 lb., 2lb, 5lb, 10 lb. etc. the price per pound will decrease.

Q: Where can I find your directions for Product Use? MSDS? Shelf  life on your products?

A: All of this information can be found on the home page of our website, under the left hand corner "HELP" section.